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        Contact Us

        On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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        Contact Information for Business Banking

        Business Banking
        1-800-4BUSINESS (1-800-428-7463)
        Monday-Friday, 7:00 a.m.-7:00 p.m. EST
        Saturday, 8:00 a.m.-5:00 p.m. EST

        Business PhoneBank
        1-800-862-6200

        Questions about Business Online Banking
        1-877-229-6428

        Contact Information for Certificates of Deposit (CDs)

        Questions about your CD
        1-800-922-9999
        24 hours a day, 7 days a week

        CD product information
        1-800-600-0008

        Open a new CD
        1-877-360-2472

        Contact Information for Checking Accounts

        Questions about your checking account
        1-800-922-9999
        24 hours a day, 7 days a week.

        Checking product information
        1-800-600-0008

        Open a new checking account
        1-877-360-2472

        Debit card issues
        1-877-242-7837
        24 hours a day, 7 days a week

        Overdraft Protection
        1-800-922-9999
        24 hours a day, 7 days a week

        Order checks
        1-866-322-1350

        Contact Information for Credit Cards

        Apply for a credit card
        1-888-333-5145

        Contact Information for Home Equity

        Talk to home equity advisors
        1-800-340-5626

        Overdraft Line of Credit program
        1-800-922-9999
        24 hours a day, 7 days a week

        Contact Information for Investing and Retirement

        General Investing Inquiries
        1-800-242-2224

        SpeciFi® Inquiries
        1-855-635-6663

        Contact Information for IRA Savings and IRA CDs

        For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

        To open an IRA account, please stop by your nearest Citizens Bank Branch.

        Contact Information for Money Markets

        Questions about your money market
        1-800-922-9999
        24 hours a day, 7 days a week

        Money market product information
        1-800-600-0008

        Open a new money market
        1-877-360-2472

        Contact Information for Mortgages

        Questions about your existing mortgage account
        1-800-234-6002

        Refinance or apply for a new mortgage
        1-888-514-2300

        Find a home loan originator near you

        Contact Information for Online & Mobile Banking

        Questions about personal Online Banking
        1-800-656-6561

        Questions about Mobile Banking
        1-877-670-4100

        Questions about Business Online Banking
        1-877-229-6428

        Online Banking outage information
        1-800-922-9999
        24 hours a day, 7 days a week

        Pay My Loan

        Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

        Pay My Loan Now

        Contact Information for Savings Accounts

        Questions about your savings account
        1-800-922-9999
        24 hours a day, 7 days a week

        Savings product information
        1-800-600-0008

        Open a new savings account
        1-877-360-2472

        Overdraft from savings program
        1-800-922-9999
        24 hours a day, 7 days a week

        Contact Information for Security, Privacy, and Fraud Prevention

        Report account fraud
        1-800-922-9999
        24 hours a day, 7 days a week

        Fraud prevention information
        1-877-229-6430

        Contact Information for Students

        Student Borrowing
        1-888-411-0266

        Banking For Students
        1-800-600-0008

        Contact Information for Wealth Management

        Questions about your wealth management accounts
        1-800-242-2224

        To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

        Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

        Wire Transfer Information

        For Wire Transfers related inquiries please visit or contact your local branch.

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